Welcome to
The Smarter Service
Your Trusted Tech Concierge for Older
Adults & Senior Living Communities.
Is Your Community Ready for Residents’ Growing Tech Needs?
As older adults adopt more technology, the need for reliable, personal tech support is outpacing what most communities can provide. The Smarter Service provides tech support for older adults, helping communities increase adoption of the tech they invest in while freeing staff from day-to-day troubleshooting and improving operational efficiency. We help residents use devices, apps, and online services with confidence so technology actually works in their daily lives. The result is measurable ROI for communities and a better resident experience.
Tech Smarter Podcast with Abbie Richie
Join our Tech Guru, Abbie Richie, as she sits down with senior living operators, innovators, and thought leaders who are redefining what it means to age well in a digital world. Tune in for inspiring conversations on technology, connection, and confidence.
Wired Magazine Names The Smarter Service a Top Tech Support Service for Older Adults
We’re thrilled to be featured by Wired Magazine as one of the leading tech support services helping older adults stay connected, confident, and in control of their technology.
New Partnership with Link-Age Solutions
We’ve teamed up with LinkAge to bring hands-on technology support to more older adults and the communities that serve them — helping residents stay informed, independent, and connected.
The Smarter Service and Trend Micro Launch Nationwide Cybersecurity Initiative to Protect Older Adults from Fraud
The partnership brings together Trend Micro’s award-winning Security Suite with our human-centered model of education, training, and personalized support.
The Smarter Service Named Finalist in Two 2026 McKnight’s Excellence in Technology Awards Categories
We’re honored to be named a finalist for our work with BHI Senior Living and Trend Micro to bring hands-on fraud prevention education and cybersecurity support to older adults.
The Smarter Service is Now a Member of LCS Group Purchasing, Serving 2,100+ Communities
More senior living communities will have access to hands-on tech concierge services and digital literacy support to actually help residents use the technology around them.
The Smarter Service Partners with SSA to Deliver Tech Workshops at The Covington
We partnered with the SSA’s San Diego and Orange County offices to deliver a hands-on workshop series helping residents confidently navigate essential services.
Real Results. Real Impact.
From higher satisfaction to measurable efficiency gains, our solutions are transforming how senior living communities support technology every day.
The Tech Challenge in Senior Living
As technology becomes part of daily life, communities are facing new challenges in access, support, and adoption.
Why Senior Living Communities Choose The Smarter Service for Older Adult Tech Support
We help communities deliver the tech support today’s residents expect. With patient, personal guidance and scalable solutions, The Smarter Service builds resident confidence while freeing staff to focus on care.
In-person, onsite & virtual help
Programs tailored to each community
Trusted, vetted experts
Consistent, patient support
Trusted by Senior Living Communities
Tech Support Services for Senior Living Communities
Tech Help Desk for Older Adults
Onsite, walk-up tech support for residents in senior living communities.
In-Home Tech Support for Older Adults
Hands-on, in-home tech support for older adults with personal devices .
Virtual Tech Support for Older Adults
Remote tech support for residents, and staff, available when and where it’s needed.
Tech Classes & Enrichment
Group classes that help older adults build tech skills, confidence, and independence.
Data & Insights for Operators
Actionable data on tech usage, and trends to inform decisions and improve operations.
Tech Education Content & Resources
Step-by-step guides, how-tos, and videos to help older adults use tech with confidence.
The Smarter Way to
Support Your Community
Support the Staff
Relieve staff and IT teams from daily tech support for residents, giving them back valuable time to focus on care and community priorities.
Improve Operational Efficiencies
Streamline processes across departments by supporting technology adoption for older adults, reducing bottlenecks and keeping systems running smoothly.
Add Valuable Resident Amenities
Add meaningful tech-driven amenities and servcies that elevate the resident experience and strengthen your competitive edge.
Attract & Retain Residents
Boost engagement and satisfaction with technology support for older adults, while building trust and peace of mind for families.
Lower Costs
Reduce costs and improve productivity with scalable tech support for senior living, helping staff spend less time troubleshooting and more time on care.
How We Help Residents in Senior Living Communities
Residents want to stay connected, but many need a little extra guidance to feel confident. We provide patient, personal support at their own pace so they can enjoy technology without the frustration.
Device Support
Communication
Health & Wellness
Safety & Security
Convenience
Entertainment
Essential Services
Discovery & Learning
Our Industry Partners
What Older Adults & Communities Are Saying About The Smarter Service
- Crystal, Capri Communities
- Mary Jane, Resident
- Dale, Resident
- Resident Family Member
-Resident Family Member
- Crystal, Capri Communities
- Cindy Robinson, Capri Communities
- Joan, Individual Member
- Shae, Individual Member
- Michael, Individual Member
- Tony, VP of IT, BHI Communities
- Jessie, Community Employee
- Jamie, LeadingAge Arizona
- Molly, Resident
- Resident
- Resident
- Martha, Individual Member
- Bruce, Individual Member
- Jo, Vi at Grayhawk
Flexible Plans for Senior Living Communities
The Smarter Service offers special pilot pricing and flexible partnership options to get you started.
- Your dedicated community concierge
- Regularly scheduled tech support (onsite & virtual)
- Onsite life enrichment programming
- Concierge desk
- Monthly business planning & data aggregation
- Hardware & software support & recommendations
We Also Provide Tech Support for Older Adults Living at Home
The Smarter Service provides in-home and virtual tech support for older adults, helping individuals and families use technology safely, confidently, and independently.
Virtual & In-Home Help
Easy-to-Understand Training
Vetted, Trusted Experts
Friendly, Patient Support
Meaningful Benefits for Older Adults
Stay Connected
Stay connected with family and friends using video calls, messaging, and social media with easy-to-use technology support.
Solve Tech Frustrations
Get patient, step-by-step tech support for older adults, available by phone, virtual, or in-home, with flexible plans to fit your needs.
Live Independently with Confidence
Build confidence using technology so you can stay connected, informed, and live independently at home longer.
Feel Supported, Not Sold To
Feel comfortable asking for help with technology knowing our only goal is to support you, not to sell you anything.
Learn New Tech Skills
Learn how to use your devices in ways that simplify daily tasks and enrich your life.
Peace of Mind for Families
Give your family peace of mind knowing you have reliable tech help designed for older adults whenever it’s needed.
Closing The Digital Gap for Older Adults
At The Smarter Service, we’re on a mission to ensure no one is left behind in our digital world. We provide tech support for older adults and senior living communities, helping people confidently use everyday technology like smartphones, apps, and online services. Through personalized, hands-on support, we build confidence, connection, and independence for older adults, while helping communities improve operations, increase resident satisfaction, and drive ROI.
Your Trusted Tech Concierge for Older Adults & Senior Living Communities
Trusted by senior living communities and families nationwide, The Smarter Service delivers tech support that builds confidence, independence, and connection.
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