Resident Tech Support Is No Longer a Luxury. It’s a Core Service.
For years, resident tech support was treated as a “nice extra.” Something optional. Something to squeeze in between everything else.
That is no longer reality.
Our Tech Guru, Abbie Richie, was recently featured as a guest on Connecting the Dots: Senior Living Success with Matt Reiners from Parasol Alliance, and the conversation zeroed in on what communities across the country are experiencing right now.
The role of technology inside senior living has changed. So has the level of support residents need to actually use it.
In the episode, they dig into:
- Why older adults are far more capable with technology than common stereotypes suggest
- What truly helps residents learn and retain new tech skills
- Why patience, repetition, and hands-on human support beat “plug and play” every time
- And why resident tech support has shifted from an amenity to essential infrastructure
This conversation is grounded, practical, and rooted in real, day-to-day experience inside communities. It reflects what we see constantly in our work. Tech adoption only happens when residents feel supported, not rushed or overwhelmed.
🎧 Listen to the full episode here.
