Careers at The Smarter Service
Are you passionate about closing the digital divide and helping older adults live happier, healthier, safer lives? If you’re looking to make a difference, we’d love to have you on our team!
Explore Our Open Positions Below.
Interested in joining our team? Apply today by emailing Jobs@TheSmarterService.com or find us on Indeed.
Technology Concierge
Nationwide Opportunities | Part-Time | Compensation Varies by Market
We’re always looking for great Technology Concierges to join The Smarter Service as we continue to expand into new senior living communities across the country.
In this role, you’ll help older adults (55+) feel confident and comfortable using technology in their everyday lives. From smartphones and apps to online services and digital tools, you’ll provide personalized support both in-person and virtually.
This is a highly relational role. You’re not just fixing devices, you’re building trust, teaching at each person’s pace, and helping residents feel more connected and independent.
If you’re a natural teacher who enjoys one-on-one interaction, celebrates small wins, and knows how to make technology feel approachable, we’d love to hear from you.
Send your resume and location to Jobs@TheSmarterService.com
Director of Technology and Transformation
Remote | Full-Time
The Smarter Service is looking for a strategic, hands-on leader to help build the technology foundation behind one of the fastest-growing companies serving older adults and senior living communities.
This is not a traditional IT role. You’ll help architect and implement the systems, data infrastructure, AI tools, automations, integrations, and operational platforms that will support our next stage of growth while preserving the human-centered experience at the heart of our mission.
In this role, you will:
- Lead ERP and core business systems strategy and implementation
- Build the technology infrastructure supporting virtual and remote service delivery
- Drive AI, automation, and operational efficiency initiatives
- Develop reporting, analytics, and business intelligence capabilities
- Manage key technology vendors, partners, and integrations
- Serve as a strategic advisor to leadership on technology, data, and innovation
We’re looking for someone with:
- 10+ years of experience leading technology, systems, or digital transformation initiatives
- Experience with ERP implementations, SaaS platforms, APIs, and integrations
- Strong understanding of AI, automation, and operational technology
- Experience building scalable systems in a fast-growing organization
- A passion for using technology to improve people’s lives
Join us as we help older adults confidently navigate an increasingly digital world.
For the full job description and to apply, visit Indeed.
Client Success & Operations Coordinator
Remote | Full-Time
The Smarter Service is looking for a Client Success & Operations Coordinator to help support our growing team, senior living community partners, and older adults across the country.
This role serves as a key operational hub for the organization, helping coordinate client launches, support existing community partners, manage day-to-day operational tasks, and ensure residents and families receive exceptional service.
In this role, you will:
- Support client onboarding and community launches
- Serve as a primary point of contact for residents, families, and community partners
- Coordinate projects, timelines, and operational follow-through
- Assist with presentations, marketing materials, and client communications
- Create and maintain documentation, training materials, and internal processes
- Use modern tools, including Canva, ChatGPT, and productivity software, to improve efficiency and support the team
We’re looking for someone who:
- Is highly organized and detail-oriented
- Has strong customer service and communication skills
- Enjoys solving problems and keeping projects on track
- Is comfortable using technology and AI tools
- Thrives in a fast-paced, remote environment
- Has a genuine passion for helping older adults
This is an excellent opportunity for someone interested in operations, customer success, account management, or growing into a leadership role over time.
For the full job description and to apply, visit Indeed.
Senior Director of Operations
Remote | Full-Time
The Smarter Service is looking for a Senior Director of Operations to help lead the next stage of our growth as we expand our high-touch technology support model for older adults and senior living communities.
This is a high-impact leadership role for someone who knows how to bring structure to complexity, build scalable service operations, and lead teams through change without losing the human warmth that defines our brand.
In this role, you will:
- Lead and optimize service operations across B2B and emerging B2C channels
- Help launch and scale our virtual support and call center model
- Build staffing, training, QA, and performance management systems
- Improve workflows, communication rhythms, reporting, and accountability
- Partner on ERP, platform, AI, and automation rollouts from an operations perspective
- Support team engagement, retention, hiring, and operational readiness as we grow
We’re looking for someone with:
- Experience building or managing virtual call, contact, IT, or customer support centers
- Strong operational leadership and people-management skills
- Experience managing remote or distributed teams
- Comfort working with KPIs, service metrics, workflows, and process improvement
- A practical understanding of technology, AI, automation, and support platforms
- A passion for creating exceptional service experiences for older adults
This is an opportunity to help build the human operating system behind a fast-growing, mission-driven company.
For the full job description and to apply, visit Indeed.
