At a Glance

Are you the go-to resource for your family and solving technology problems? Do you get energy from discovering new technology that can help make someone’s life easier or better? Are you great at simplifying complex technology for an end-user? Do you get tons of energy getting to know people, then discovering ways to help with patience for days? If this describes you, we may have the perfect role.

WHO WE ARE

Smarter LLC enables active aging residential communities (aged 55+) and independent / assisted living to meet the technology needs of their residents by providing virtual and onsite technology training and support to older adults. Smarter provides a personalized, human-centered cost-effective service that provides 1:1, small group and community-wide interactive events, regular newsletters, and easy “How to Guides” which enable older adults to extend their sense of independence in an increasingly digital world that is forcing technology adoption and usage at a rapid rate (from eCommerce to banking, healthcare, and social media). With our patient team of Tech Concierges, Smarter provides ongoing technology training and support services (virtual and in-home) that help older adults age in place safely and securely, improve the quality of their life, and helps them adapt and utilize technology to stay connected to friends, family and those that care for them.

PURPOSE

We are currently seeking a Tech Concierge to assist older adults (55+) in navigating and embracing technology with ease. The ideal candidate should possess exceptional teaching and training abilities, deriving satisfaction from establishing personalized connections and finding technological solutions that enhance the quality of life. We find joy in empowering others with knowledge, fostering their confidence, and guiding them toward embracing the digital world. As our members may not be aware of the possibilities, your primary responsibility will involve discovering new technological advancements, educating them on how to utilize these resources effectively, and providing ongoing support throughout their technology journey.

ESSENTIAL FUNCTIONS

• Manage a group of members and meet their needs for technology support and learning, including but not limited to in-home visits, virtual support, advisement, outsourcing labor, etc.
• Conduct in-home and/or virtual assessments of members’ needs
• Develop and implement a plan of action following review with members, based on assessment findings
• Detailed reporting/documentation of interactions with members          
• Develop customized training and learning plans for assigned members based on an understanding of personal needs and goals  
• Provide ongoing tech support to members as primary or alternate concierge   
• Participate in sales development, earning new members through local engagement; grow book of business in your market
• Capture content (photos, videos, quotes) and feed to marketing for promotional use

SKILLS AND REQUIREMENTS

• Must possess an elevated level of patience and be a team player
• Strong interpersonal communication – written, verbal, and on camera is paramount
• Detail-oriented and results driven; Self-starter that is highly motivated
• Passion for technology and innovation
• High level of initiative; aptitude to determine and execute implied tasks when given specified tasks
• Effectively ask fact-finding questions to discover member’s personal needs that can be made easier through technology
• Natural coach/trainer, technology is not intuitive; teach members about their current, as well as recent technology that you introduce
• Possess the ability to breakdown complex instructions into simple tasks that members understand and comprehend 
• Must have reliable transportation w/flexible availability including weekends

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• College or working toward a degree preferred
• Relevant certifications
• Familiar with technology; on top of the latest and greatest products and services available

If interested, please send your resume to jobs@thesmarterservice.com