The Smarter Service is a tech concierge service providing personalized tech support for older adults at home and in senior living communities. For individuals and families, we offer one-on-one in-home and virtual support to help older adults use technology with confidence. For senior living communities, we provide onsite tech help desks, group programs, and scalable solutions that improve adoption, enhance resident satisfaction, and reduce the burden on staff.

Tech support for older adults is personalized, patient technology help designed specifically for older adults, focusing on building confidence, not just fixing problems. It includes support with devices, apps, and online services like smartphones, computers, video calls, and online safety, delivered in-home, onsite in senior living communities, or virtually.

A tech concierge provides personalized, ongoing tech support for older adults, helping with everything from setting up devices and troubleshooting issues to learning new apps and staying safe online. Unlike one-time support, a tech concierge builds a trusted relationship over time.

The Smarter Service is different from traditional tech support because we focus on ongoing, personalized tech support for older adults, not one-time fixes. While many services install devices or solve a single issue, our Tech Concierges build trusted relationships over time, helping older adults confidently use smartphones, apps, and online services in their daily lives. This human, hands-on approach improves technology adoption, supports independence, and delivers better outcomes for both older adults at home and residents in senior living communities.

Older adults can get help with technology through in-home tech support, virtual support, or onsite help desks in senior living communities. The Smarter Service provides one-on-one guidance tailored to each person’s comfort level, helping them learn and use technology at their own pace.

Yes, The Smarter Service offers in-home tech support for older adults, providing hands-on help with devices, internet setup, apps, and online services. This allows individuals to get support in a comfortable, familiar environment.

Yes, we partner with senior living communities to provide onsite tech help desks, group classes, and virtual support. Our services improve technology adoption, enhance resident satisfaction, and reduce the burden on staff and IT teams.

We provide tech support for older adults in senior living communities and at home  nationwide through in-home, onsite, and virtual services, depending on location and needs.

We help older adults with everyday technology, including smartphones, tablets, computers, smart TVs, video calls, email, online services, telehealth, and digital safety. Our goal is to make technology simple and useful in daily life.

Absolutely. Our approach focuses on teaching and building confidence, not just solving one-time issues. We provide step-by-step guidance so older adults can feel comfortable using technology on their own.

Yes. We help older adults set up and use telehealth platforms, patient portals, and health apps, making it easier to attend virtual appointments, access medical records, and stay connected with care providers.

Yes. We help troubleshoot common WiFi and internet issues, improve connectivity, and ensure devices are set up correctly so older adults can stay connected without frustration.

We help older adults recognize scams, set up strong passwords, use two-factor authentication, and safely navigate email, websites, and online services. Online safety is a key part of building confidence with technology.

Yes. We help older adults navigate essential online services like banking, Social Security, insurance, and utilities. Our support focuses on making these tools easier to use while ensuring safety and security.

Yes. We provide fast, reliable tech support for older adults, whether you need help troubleshooting a device, fixing an app, or resolving an online issue. You can call, text, or video chat with your Tech Concierge for virtual support, or schedule in-home or onsite help when needed.

We take safety very seriously, and our staff goes through extensive vetting and background checks. Safety protocols while in-home mean
different things for different members and communities, and we honor the wishes of our hosts.

Older adults can stay safe online by learning how to recognize common scams, avoid suspicious links, and use tools like strong passwords and two-factor authentication. The Smarter Service provides personalized tech support for older adults along with training, videos, and resources for senior living communities to help residents stay informed, confident, and protected.

Yes. We help older adults create secure passwords, set up password managers, enable two-factor authentication, and understand best practices for staying safe online.

Yes. We work with families to reduce the stress of ongoing tech support by providing a trusted expert older adults can rely on. This allows family members to focus on spending time together instead of troubleshooting technology.

Yes. Each individual or senior living community is paired with a dedicated Tech Concierge to provide consistent, personalized tech support for older adults. While you also have access to a broader team for virtual support, your primary Concierge remains the same to build trust, familiarity, and a more seamless experience over time.

For individuals, most in-home tech support sessions last 60–90 minutes, with flexible scheduling based on your needs. For senior living communities, support is structured around each community’s program, including onsite tech help desks, scheduled hours, and ongoing access to a Tech Concierge. In all cases, our support is designed to be unhurried, personalized, and easy to follow.

We provide personalized tech support for older adults at home and in senior living communities. For individuals and families, we offer one-on-one in-home and virtual support to help with devices, apps, and online services. For senior living communities, we provide onsite tech help desks, group classes, and ongoing programs that improve technology adoption, enhance resident satisfaction, and reduce the burden on staff. While we focus on everyday technology support and learning, we do not handle large installations or complex data migrations, but we coordinate with trusted partners when needed.

No. Tech support is for any adult who wants help using technology more effectively. Whether someone is new to technology or just needs help with specific tasks, personalized support meets them at their level.

Pricing varies based on your needs. We offer flexible plans for individuals seeking tech support for older adults at home, as well as customized solutions for senior living communities. You can explore our individual plans here, or contact us to learn more about community pricing and options. Contact us here for a custom quote.

The Smarter Service is available Monday – Friday 9AM PST – 5PM PST.

You can get started by contacting The Smarter Service to learn about in-home, virtual, or community-based tech support options. We’ll help you find the right level of support based on your needs.

A family check-in is a scheduled time to check in with our members and their loved ones to share progress and new tricks, offer up tips on technology that they may find useful, and ensure that they’re using their devices optimally. Certainly, our members can always call us, but having time on the books for family to know you can get questions answered or advice on emerging technology needs is invaluable. Typically, our check-ins are virtual, but if we surface a need that requires a home visit, we’ll be there!

Our needs for technology, whether for business or personal use, evolve. We put great effort into developing a plan that ensures you or your business will experience the best technology path forward, personalized to you. The Smarter Service is there to help, recommending the right path forward, with learning and support engagement along the way, helping us map a path to confidence with technology.

When older adults feel confident using technology, they can stay connected with family, access services, manage their health, and live more independently. Tech support helps remove frustration and builds the skills needed to navigate today’s digital world.