FAQs

Smarter is a personalized service for Older Adults and their families to demystify technology and ensure you get the most from your devices and services. With technology moving so rapidly, we can all use a little help decoding what is best for us.

Smarter is available Monday – Saturday 7AM PST – 7PM PST.

Smarter is a one of a kind service that understands technology can be transformative, but only if we’re comfortable using it. There are plenty of places to buy technology, and plenty of services to install it, but Smarter is working with Older Adults to use technology and plan for technology based on unique preferences and interests. What may be a convenience today could be a tool tomorrow to keep Older Adults in home longer, and Smarter is there to support them all along the journey.

You can manage the time you spend with your Advisor in your home or virtually based on the plan you select.

Absolutely. You simply call, text or video call Smarter and we have experts on standby to help you solve your technical problem.

Smarter takes safety seriously, and our staff goes through extensive vetting and background checks. Safety protocols while in-home means different things for different members, and we honor the wishes of the homeowner. Link here to learn more.

There are different plans depending on what a member is looking for.

You are assigned a Smarter Advisor at the start of your Journey. You have a team of trusted Advisors available virtually, but your main contact will remain the same.

Smarter fixes, trains and supports your technology use. Click here to learn more.

A family check-in is a scheduled time to check in with our members to teach them new tricks, offer up tips on technology that they may find useful and to ensure that their still using their devices optimally. Certainly, our members can always call us, but having time on the books where they know they can get their questions answered is invaluable. Is it in-person or virtual? Typically our check-ins are virtual, but if we surface a need that requires a home visit, we’ll be there!

Our needs from technology evolve as we build comfort, or have new demands that require different support from our devices. We plan out the best technology path forward. Today our members may be using their AI devices to listen to music or check the weather, but tomorrow we may need to use reminders, enable direct connections with family or activate fall detection. Smarter is there to help, recommending the right path forward, with learning & support engagement all along the way. 

Address

12334 Otsego St. Valley Village, CA 91607

Phone

805-SOLVEIT

Email

info@thesmarterservice.com