Technology has become an essential part of daily life, from staying connected with family and friends to managing healthcare, accessing services, and navigating everyday tasks.
But as technology becomes more important, so does the need for trusted support.
When MonteCedro Senior Living, an Episcopal Communities & Services community in Pasadena, began exploring new ways to support residents with technology, the need was already clear. Residents were using more devices, more apps, and more digital tools than ever before, and they wanted a reliable resource to help them navigate it all with confidence.
That led MonteCedro to partner with The Smarter Service to bring dedicated Tech Concierge support directly to residents, providing personalized help with everything from smartphones and computers to apps, passwords, online safety, and everyday technology questions.
Residents played an important role in shaping the program from the start. Before launching The Smarter Service, the MonteCedro team invited residents into the conversation, giving them an opportunity to ask questions, share their experiences, and discuss what meaningful technology support should include.
Their feedback reinforced what many senior living communities are seeing today. Technology support is becoming an increasingly important part of the resident experience.
Listening to Residents and Meeting Demand
MonteCedro launched The Smarter Service with a thoughtful approach, giving residents access to dedicated Tech Concierge support while evaluating how the program would fit the needs of their community.
Residents immediately embraced the service.
From the beginning, The Smarter Service Tech Concierge, Anthony, became a trusted resource for residents, helping them troubleshoot challenges, learn new skills, and feel more confident using the technology in their daily lives.
As more residents experienced the value of having dedicated technology support available on campus, demand continued to grow. Residents shared that they wanted more access, more availability, and more opportunities to get personalized support.
For MonteCedro leadership, expanding the program was a natural next step.
“The positive response from residents and increased demand made expanding The Smarter Service an easy decision for our community.”
– Kohar Kelkelyan, LCSW Regional Director, Resident Services
Expanding Support for an Increasingly Digital World
Within just two months of launching, MonteCedro doubled its on-site Tech Concierge hours to better meet resident demand.
The expansion reflects a larger shift happening across senior living.
Communities today are supporting more technology than ever before, from the platforms and solutions they provide to the personal devices residents bring with them every day.
Dedicated technology support is no longer just about fixing devices. It’s about helping residents build confidence, stay connected, and get more value from the technology already around them.
We’re grateful for our partnership with MonteCedro and proud to continue supporting their commitment to helping residents navigate technology with confidence.
Bringing Tech Concierge Support to Your Community
As technology becomes a bigger part of the senior living experience, success requires more than simply introducing new devices and digital tools. Residents need ongoing support to help them confidently use the technology around them.
The Smarter Service partners with senior living communities to provide personalized Tech Concierge support, educational programming, fraud prevention resources, and ongoing digital literacy training.
Interested in learning how The Smarter Service can support your residents and team? Contact us at Info@TheSmarterService.com or visit TheSmarterService.com to learn more.
