Moving into a senior living community comes with a long list of changes. Residents are learning a new home, meeting new neighbors, and settling into a new routine. At the same time, they’re often expected to connect Wi-Fi, set up smartphones, tablets, computers, streaming services, printers, resident engagement platforms, and other community technology.
For many residents and families, that technology setup can quickly become one of the most stressful parts of moving.
That’s why The Smarter Service developed a white-glove resident technology onboarding service designed to help older adults feel confident, connected, and supported from day one. We’re excited to launch this experience with BHI Senior Living as part of its new “Ready, Set, Connect” move-in program.
A Better Way to Welcome New Residents
Ready, Set, Connect begins before move-in and continues after residents arrive.
Our Tech Concierges first learn about each resident’s technology, devices, comfort level, and priorities before providing personalized, one-on-one, in-home technology support. After the session, we follow up to reinforce confidence, answer new questions, and ensure everything is working smoothly.
Support may include:
- Connecting Wi-Fi and internet-enabled devices
- Setting up smartphones, tablets, and computers
- Configuring Smart TVs and streaming services
- Helping residents access community technology and engagement platforms
- Password and account guidance
- Device troubleshooting
- Personalized technology education and everyday questions
Every resident is different, which is why every session is tailored to each resident’s technology needs and comfort level.
Supporting Residents, Families, and Community Teams
Technology questions often fall to families, sales teams, maintenance, IT, or other community staff during move-in.
Our resident technology onboarding service helps residents get connected with confidence while reducing technology-related demands on community teams and loved ones.
The result is a smoother move-in experience for everyone involved.
Launching with BHI Senior Living
We’re excited to launch our resident technology onboarding service with BHI Senior Living at Clark at Franklin, Maple Knoll Village, and Westminster Village North.
With the launch of Ready, Set, Connect, we’re helping BHI redefine what a modern resident move-in experience can look like by making technology onboarding part of the welcome, not an afterthought.
“Moving into a new community should feel exciting, not overwhelming. Technology is such an important part of how we stay connected today, but setting up Wi-Fi, televisions, phones, computers and other devices can quickly become one more thing to manage during a move. Through our partnership with The Smarter Service, our new resident Tech Concierge service provides personalized, hands-on support to help residents get connected and comfortable with their technology from the start. It is another way we are thinking beyond the move itself and creating a welcoming experience that helps residents feel at home from day one.”
— Megan Ulrich, Vice President of Marketing & Public Relations, BHI Senior Living
As technology becomes an increasingly important part of everyday life in senior living, every resident deserves the confidence that comes from personalized support, and every community deserves a consistent, resident-centered process for helping new residents get connected.
Interested in bringing a resident technology move-in program to your community? We’d love to show you how personalized technology onboarding can help residents feel at home faster while supporting your staff and creating a more seamless move-in experience. Reach out to info@TheSmarterService.com to learn more.