Capri Communities & The Smarter Service Team Up to Enhance Resident Tech Skills

Capri Communities, a Wisconsin-based senior living provider, has teamed up with The Smarter Service, a personalized tech advisory service for older adults, to improve technology skills and confidence among residents and staff. The program will launch at Village Pointe Commons, Grafton, WI,  on May 1, with Advisors from The Smarter Service providing on-site technology training classes, on-demand tech support, and various experiential events designed to increase community engagement. Virtual support will also be available to the community.

Older adults can live happier, healthier, and safer lives with the help of technology – but many face challenges using it effectively. The Smarter Service is committed to helping older adults overcome these hurdles by providing personalized guidance to demystify technology and maximize its potential. Capri Communities recognizes this need and has partnered with Smarter to extend this support to its residents and staff. The collaboration aims to equip older adults with the tools they need to thrive.

“At The Smarter Service, we believe that technology should serve, not frustrate. Our personalized tech services are designed to meet the unique needs of older adults, providing on-demand support that’s patient and kind, helping our members navigate technology with ease,” said Vida Roozen, COO of The Smarter Service. “Our mission is to enhance the lives of older adults through technology, and we are thrilled to partner with a forward-thinking community like Capri, with an impressive track record of being at the forefront of innovation, consistently exploring new ideas for the benefit of their residents and staff. We are proud to work with a company that shares our vision.”

Training sessions will be customized based on the needs of the community, ranging from general device troubleshooting to help with passwords, health monitoring devices, QR codes, digital payments, and more.

Capri’s partnership with The Smarter Service is yet another step forward in its pursuit to provide the community with the resources it needs to succeed.  “Our residents and staff rely on technology more than ever before, and we’re committed to providing them with the best possible resources. The Smarter Service will bridge the learning gap and empower our residents to use their technology to its fullest,” said Cindy Robinson, VP of Sales from Capri.

With older adults owning on average six tech devices (AARP Tech Trends Report 2023), senior living providers are realizing the need for dedicated resources to help support technology use. Not only do tech concierge services make these communities more attractive to existing and prospective residents and their families, but they also relieve an already overworked and understaffed caregiver workforce from the added burden of performing tech support duties.

The personalized tech program will be the first of its kind for Capri.  Crystal Fiano, Executive Director of Village Pointe Commons remarked, “Technology is an essential amenity that we need to continue to provide and support its use. We are looking forward to the results of this partnership.”


About The Smarter Service | TheSmarterService.com

The Smarter Service is a membership service specializing in providing personalized tech assistance to older adults and their families. Members receive on-demand support from The Smarter Service tech concierges who assist with everyday tech issues and develop customized plans for getting the most out of technology. The Smarter Service Enterprise Solutions cater to retirement living communities, providing tailored services to assist residents and staff with their unique technology needs. With The Smarter Service, older adults, families, caregivers, and retirement communities can navigate a rapidly evolving technological landscape with ease. The Smarter Service’s mission is to help its members gain confidence and independence, and improve their quality of life with technology. To learn more visit www.TheSmarterService.com or contact Vida Roozen at Vida@TheSmarterService.com

About Capri Communities | capricommunities.com

The mission of Capri Senior Communities is to enrich the lives of residents through service and commitment to family and community. Founded in 1992, Capri operates more than 18 campuses in southern Wisconsin and serves over 2,200 residents daily. Each one of our independent living, assisted living, and memory care communities is designed to provide for the unique needs and desires of today’s seniors. In June 2022, the Milwaukee Journal Sentinel announced that Capri was the winner of the BEST Senior Living Company and BEST Assisted Living Company in Southeastern Wisconsin.