The Smarter Service was recently featured in South County Magazine highlighting our partnership with The Covington, a premier senior living community in Aliso Viejo, CA. This collaboration highlights our shared dedication to providing tech support for senior living, ensuring residents feel confident and connected in today’s digital world.
The article, titled “In-Home and Walk-Up Tech Support Elevates Connection at The Covington,” explores how our services are making a difference in the lives of residents by:
- Offering personalized in-home tech support to address individual challenges.
- Providing on-the-spot assistance through our convenient Techbar in the community lobby.
- Building confidence and independence with patient, hands-on guidance tailored to each resident’s needs.
Meet Jay Levy: Leading the Way at The Covington
A special highlight of the article is Jay Levy, our lead Tech Concierge at The Covington. Jay’s dedication to supporting residents with their technology needs is reflected in the many stories shared by those he’s helped. From troubleshooting devices to teaching new skills, Jay’s thoughtful and patient approach fosters confidence and independence for residents.
One resident, Ellie, shared her experience:
“Jay doesn’t just fix a problem—he shows me what he’s doing so I understand what’s been done. Having access to this support takes away my fear and shows me we can all learn more about technology.”
Another resident, Joanne, described Jay’s commitment:
“Jay helped me buy a new computer, answered all my questions, and even guided me through setup. The continuity and care he provides have been invaluable.”
Supporting Connection Through Technology Support
Since the start of our partnership in August, The Smarter Service has been providing residents with tools and guidance to navigate today’s digital world. Our tailored tech support for senior living includes everything from setting up devices to exploring new features, ensuring older adults stay connected, confident, and independent.
This partnership has also paved the way for exciting new initiatives, including enrichment classes launching soon to address topics like online safety and fraud awareness.
Looking Ahead
We’re honored to collaborate with forward-thinking communities like The Covington, where innovation and resident well-being are prioritized. Together, we’re bridging the digital divide and ensuring that technology serves as a tool for connection, not confusion.
Read the full article in South County Magazine to learn more about this partnership and how it’s transforming the lives of residents: https://southcountymag.com/community/in-home-and-walk-up-tech-support-elevates-connection-at-the-covington/
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Want to learn more about The Smarter Service? Reach out to us at info@TheSmarterService.com or call 805-SOLVE-IT.
