The Smarter Service Named Best Tech Support for Older Adults

The Smarter Service Named Best Tech Support for Older Adults

The Smarter Service was recognized in WIRED as one of the best tech support services for older adults! Writer Lawrence Forbes highlighted the need for specialized services like ours, inspired by his personal experience helping his mother through tech frustrations—a challenge many families face.

As more people realize the importance of building tech confidence among older adults, we’re proud to be part of this movement.

Read the article here: https://www.wired.com/story/the-best-tech-support-services-for-seniors/ or read about us below!

If you or a loved one need help with technology – reach out to us at info@TheSmarterService.com. Our tech concierges are here to assist.


The Best Tech Support Services for Seniors

If an elder in your life needs help with their computer, phone, email inbox, or smart thermostat, they can bug you for help—or they can call on a dedicated IT professional trained to help seniors.
Writer: Lawrence Forbes 
A senior typing on her computer

 

I LOVE MY 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The independent woman who taught me to be resourceful by sending me to the dictionary now wants her results the easy way—for me to fix it in seconds—while I see an opportunity to teach her how to help herself. Consequently, we end up bickering.

We aren’t alone. According to the Pew Research Center, there are currently 62 million adults over the age of 65 in the US. That number is expected to reach 84 million—and leap from 18 percent to 23 percent of the population—by 2054. That’s a lot of seniors, and a heck of a lot of tech support.

“Sometimes learning from non-family members works best, because we tend to be more patient with other people,” says Skye N. Leedahl, a professor of human development and family science at the University of Rhode Island. Leedahl performs research as the university’s principal investigator that focuses on quality of life and health issues for older adults. The university has a tech support program of its own, a collaboration with a North American tech-support nonprofit known as Cyber-Seniors.

And that’s not the only such organization. Tom Kamber, the executive director of Older Adults Technology Services (OATS) and the Senior Planet educational program at AARP says in an email: “Older people are increasingly using tech for learning about healthy living and medical issues, about finances and professional skills—some are still working—and simply to stay sharp mentally.”

Kamber and a corps of volunteers launched OATS in 2004 to promote digital literacy among our older peers. They achieve it through their Senior Planet program (more below) as well as their advocacy and scholarship. OATS.org offers a glimpse into the organization’s 20-year history, its outreach and connectivity programs, and its online community portal/social network. The website also has an interactive finder that allows you to enter your zip code to find a Senior Planet partner site near you.

And those are just the industry OGs. The good news is there is a wealth of options—some of them are even free. The tech support sites listed below cater specifically to seniors.

Having other tech options is definitely going to help Mom and I. Having a neutral third party iron out her technical issues means I won’t have to resent the pressure of being the resident “tech guru,” and she won’t have to resent my attempts to train her. It should free me up to focus on appreciating the time we have together. Here’s hoping it does the same for you and the seniors in your life.

The Smarter Service

Started by business partners Terry Dry and Greg Boles as “a personalized tech concierge service for older adults,” the Smarter Service offers its customers personalized one-on-one technical assistance based on the complexity of their digital needs. Customers are assigned the same concierge every time they use the service. In-person training is available in the greater Los Angeles and Orange Counties in California; Scenic and Scottsdale, Arizona; and Columbus and Indianapolis, Indiana. Support is also available for senior centers, nursing homes, and other retirement communities. Smarter Service offers free consultations to help you pick a plan. Annual memberships start at $125 per month, but other tailored packages are available.

Service hours are 9 am to 5 pm PT, Mondays through Saturdays. Email info@thesmarterservice.com or call (805) 765-8348.