The Smarter Service is now a member of LCS Group Purchasing, a national network serving more than 2,100 senior living communities.
As a national provider of tech concierge services for senior living, this expands access to hands-on, in-person, and virtual tech support that helps older adults build confidence and actually use the technology around them.
Why This Matters for Senior Living
Technology is now embedded across senior living, from resident engagement platforms to telehealth, smart devices, and communication tools.
But adoption continues to lag.
Not because the technology isn’t valuable, but because many older adults need ongoing, human support to build confidence and use these tools in their daily lives.
At the same time, staff are often pulled into tech troubleshooting, taking time away from their core roles.
Closing the Digital Literacy Gap
The Smarter Service works directly with residents through in-person and virtual tech concierge support.
We help older adults:
- Learn and use their devices with confidence
- Navigate apps, platforms, and digital services
- Build skills over time through consistent, trusted support
This approach helps close the digital literacy gap that often limits the impact of technology in senior living communities.
Real Outcomes for Communities
When residents have the right support, technology adoption improves and communities see measurable benefits:
- Increased resident engagement and satisfaction
- Reduced staff time spent on tech support
- Better utilization of existing technology investments
Looking Ahead
We’re excited to work alongside the LCS Group Purchasing team and support their members with a practical, people-first approach to technology.
As digital expectations continue to grow, communities need more than just new tools. They need solutions that ensure those tools are actually used.
As a national tech concierge provider for older adults and senior living, we’re focused on helping bridge the gap between technology and real-world adoption.