On-Site Tech Concierges Elevate Digital Literacy and Confidence at Premier Intergenerational Community in Arizona.
The Smarter Service, a leading tech concierge provider for older adults and senior living communities, has partnered with Mirabella at ASU, a state-of-the-art Life Plan Community located on the Arizona State University campus in Tempe. This collaboration brings tailored tech support to residents, enhancing digital literacy while supporting the community’s focus on lifelong learning.
Helping Residents Stay Connected and Engaged in their Lifelong Learning Journey
Through the partnership, The Smarter Service provides an on-site help desk for walk-up and on-demand support, as well as in-home and virtual appointments. Tech concierges assist residents with both personal devices and community technology, offering troubleshooting, setup, and tailored guidance to maximize their tech experience. In addition, residents can join customized training and enrichment programs to enhance their digital skills and confidence, keeping them connected and engaged in their lifelong learning journey.
“Mirabella at ASU is leading the way in intergenerational living and lifelong learning,” said Vida Roozen, COO of The Smarter Service. “Their mission aligns with our belief that technology is a key enabler of that journey. Through our digital literacy programs, we’re empowering older adults to confidently navigate technology, continue learning, and stay connected with the world around them.”
Strengthened Technology Skills that Support Active Engagement
Mirabella integrates older adults into the vibrant academic and social life at Arizona State University. Residents enjoy unique intergenerational experiences, including access to university classes, cultural events, and mentoring opportunities with students. With the addition of The Smarter Service, residents will strengthen their technology skills, supporting their active engagement in this dynamic environment. By improving digital literacy, this partnership helps residents stay connected and thrive in a world that increasingly relies on technology.
Tom Dorough, Executive Director at Mirabella ASU, added: “In today’s digital world, personalized tech support for older adults is essential. Technology has the power to connect them with loved ones, provide access to vital services, and enhance their daily lives. By partnering with The Smarter Service, we’re not just teaching our residents to use devices—we’re empowering them with independence, continued learning, and meaningful social engagement. It’s about ensuring that older adults remain active participants in our tech-driven society, bridging generational gaps, and enhancing their quality of life.”
A Model for the Future of Senior Living
The partnership with Mirabella at ASU is part of The Smarter Service’s ongoing growth, with similar collaborations nationwide, including BHI Communities, Westminster Village, The Covington, and more. As the need for resident tech support in senior living communities continues to rise, The Smarter Service is expanding its reach to meet these demands, helping older adults build tech confidence and live happier, healthier, and more connected lives.
Want to learn more about how we’re transforming senior living communities? Contact us at info@thesmarterservice.com or visit www.thesmarterservice.com.