We’re excited to share the news of our latest partnership with The Covington, an ECS Senior Living Community in Aliso Viejo, CA. Starting this August, The Smarter Service will bring comprehensive tech support to The Covington to elevate digital literacy and tech engagement among residents and team members.
Enhancing Digital Literacy and Engagement
At The Covington, we will introduce on-site help desks for walk-up support, in-home assistance, and virtual support. In collaboration with the community, we’ll also develop specialized tech enrichment programs and conduct training sessions to enhance residents’ comfort and proficiency with technology platforms.
Why This Partnership Matters
The rise in technology use among older adults has created a pressing need for comprehensive tech support within senior living communities. By providing expert, dedicated guidance to residents, The Smarter Service will enhance overall campus efficiency and build resident confidence in using technology.
Vida Roozen, COO of The Smarter Service, shared her excitement: “We are thrilled to partner with The Covington, an ECS senior living community, to provide much-needed tech support and build digital confidence among residents. This collaboration highlights our dedication to enhancing the quality of life for older adults by ensuring they can navigate technology with ease and independence.”
Cash Benton, Executive Director of The Covington, remarked, “Our residents have been asking for more tech support, and this collaboration with The Smarter Service will significantly increase our ability to meet that demand. We expect this initiative to be very successful and are excited to get started. It suits our mission, promise, and values perfectly.”
Aligning Missions
This collaboration aligns with the goals of both organizations: The Smarter Service aims to support older adults in a digital world by providing them with the tools and confidence needed to use technology effectively. For The Covington, this partnership underscores their commitment to offering choice, freedom, and flexibility that all older adults deserve.
Tracking Success
The Smarter Service and The Covington will track the program’s success through metrics including resident engagement, satisfaction, and staff efficiency. Data on resident tech use and proficiency will be collected to inform future tech investments and strategies in the community.
We look forward to making a positive impact on the residents and staff at The Covington and continuing our mission of bridging the digital divide for older adults.
To learn more about The Smarter Service and our community solutions, visit our website at www.TheSmarterService.com/enterprise or contact us at info@TheSmarterService.com.
To learn more about The Covington visit https://www.ecsforseniors.org/covington.
